Do use the person’s title (Mr. or Ms. and their name.) Only use their first name if they ask you to.
Do keep a glass of water handy. There isn’t much worse than having a tickle in your throat or a cough starting when you need to talk on the phone. Have a glass of water ready so you can take a quick sip if your mouth gets dry or there’s a catch in your throat.
Do smile. Eventhough the interviewer cannot see you smiling, Smiling will project a positive image to the listener and will change the tone of your voice. It can also be helpful to stand during the interview, since this typically gives your voice more energy and enthusiasm.
Don’t chew gum or eat during the interview.
Do focus and listen. It’s important to focus on the interview and that can be harder on the phone than in-person. Be sure to listen to the question, ask for clarification if you’re not sure what the interviewer is asking, and speak slowly, carefully, and clearly when you respond. It’s fine to take a few seconds to compose your thoughts before you answer.
Don’t interrupt the interviewer.
Do take your time to answer a question— it’s perfectly acceptable to take a moment or two to collect your thoughts.
Do take notes. It’s hard to remember what you discussed after the call. So take brief notes during the interview.
Do have questions to ask the interviewer ready. Be prepared to respond when the interview asks whether you have any questions for him or her.
Do remember to thank the interviewer at the end of the interview. Your goal is to set up a face-to-face interview. After you thank the interviewer, ask if it would be possible to meet in person.